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Gift of Aloha
Receive a free silicone ring with your a ring purchase!
* Offer while supplies last. Silicone ring is offered for only rings purchases.
FAQ
HOW LONG WILL IT TAKE TO GET MY ORDER?
For all domestic orders within the United States, we ship using FedEx, USPS, or a combination of both. Most orders are shipped within 1–3 business days from the time they are placed. If there are any expected delays, we’ll notify you right away.
Please note that selecting our engraving service may add an additional business day to your order's preparation time.
Our handmade Hawaiian jewelry—including sterling silver, platinum, and solid gold rings—typically takes 3–4 business days to create. Orders with multiple items or custom features such as stone settings or engraved messages may require more time. If you’ve discussed customizations with our team, please allow for a longer production window.
Keep in mind that Saturdays and Sundays are not considered business days.
All of our gold, silver and platinum jewelry is handcrafted to order in Honolulu, Hawaii. Because we don’t keep a ready stock, pieces ordered midweek (such as on Wednesday) are not eligible for Saturday delivery.
If you have specific timing needs or questions about current availability, feel free to reach out—we’re happy to help.
ARE THE RINGS SOLD IN 14K, SOLID GOLD?
All of our jewelry is crafted from solid gold. We pride ourselves on the quality and durability of our products, ensuring that each piece is substantial and made to last.
For any other questions or specific care instructions, feel free to contact our customer service team.
HOW CAN I VERIFY THAT THE JEWELRY IS SOLID GOLD?
Each piece of our jewelry is stamped with a hallmark that indicates its gold purity, commonly seen as 10K, 14K, or 18K. This hallmark is an assurance of both the quality and the authenticity of the metal used.
WHERE DO YOU SHIP
We ship domestically to all 50 States in the U.S. and Internationally to over 30 countries around the world.
WHAT ARE YOUR SHIPPING RATES AND OPTIONS?
Every order shipping within the USA automatically qualifies for free highly-insured shipping.
International orders are shipped via highly-insured, signature-required via DHL International Express shipping.
WHAT WILL COME WITH MY ORDER?
At Happy Laulea, we pride ourselves on providing a unique shopping experience, from the moment you're introduced to our brand to the first time you put on your jewelry.
Your jewelry will be delivered to you with the following items included:
- Gift Bag
- Vegan leather jewelry box
- Polishing Cloth *for solid Gold orders
- Silicone Ring *upon size availability
- Certified grading certificate *if applicable
- Copy of your order receipt and welcome information
IS MY PERSONAL INFORMATION SECURE?
All online credit card transactions with happylaulea.com are secure.
We do not store credit card numbers.
We use a 128-bit encryption Secure Socket Layering (SSL), industry-standard encryption technology that ensures safe Internet transmission of your personal information.
You may also purchase online merchandise by calling us at 808-800-3533 during store hours.
WHAT ARE MY PAYMENT OPTIONS?
Credit Cards: Visa, Master Card, American Express, Discover.
Accounts: Amazon, PayPal, Apple Pay.
We also offer financing options, which you can learn about here.
WHAT IS YOUR RETURN POLICY?
Customer satisfaction is a core value at Happy Laulea, which is why we offer an easy 30-day return policy.
If you are not 100% satisfied with your order, you can return or exchange it in its original condition within 30 days of the date of delivery refund or exchange. Please note the following items cannot be returned:
1. Custom Jewelry
2. Sale items
3. Any item(s) with custom engraving
You must request your return authorization AND ship your jewelry back to us within this 30-day return period in NEW, UNWORN condition with:
1. The return policy tag still attached & untampered with
2. Original invoice and packaging
We do not refund shipping, appraisal costs, or grading cards, and the customer is responsible for the shipping cost to return the product. However, we will refund you the purchase amount minus the original shipping fee.
Only one return/exchange is allowed per customer as we must limit overhead costs to protect our foundation's funding.View return policy here.
HOW DO I CHANGE MY ORDER AFTER IT IS PLACED?
If you realize you made a mistake on your order, please contact us as soon as possible at 808-800-3533 or email service@happylaulea.com to discuss your options. Please have your order number ready.
DO YOU OFFER ONLINE FINANCING?
We offer a variety of excellent online financing services through our partners:
1) BreadPay allows you to finance your purchase over 3, 12 or 24 months. Bread does not require a hard credit check for approval and will not impact your credit score. Click here to see your rate and learn more about our financing option.
2) ShopPay Installments lets you split your purchase into four equal installments for purchases between $50 - $3,000 USD.
All available at checkout.
IS THERE A HAPPY LAULEA RETAIL STORE?
Yes! We have a retail store located within the Waikiki Business Plaza in Honolulu, Hawaii. We encourage you to make an appointment so we can make sure we have what you are looking for in stock and ready to show you.Click here to schedule your appointment.