Order Cancellations

Order cancellations must be requested within 24 hours of purchase.

Please note that all handmade Hawaiian jewelry solid gold ring orders canceled after 24 hours are subject to a 15% restocking fee.

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Refunds & Returns

We want you to feel comfortable and confident when shopping with Happy Laulea. For that reason, we offer a 30-day return policy starting from the date you receive your item(s).

To qualify for a return:

• Item(s) must be unused and in original condition

• Original receipt with order number must be included

• Item(s) must show no signs of wear

Items that have been resized, altered, updated, or repaired are not eligible for return.

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Non-Returnable & Non-Exchangeable Items

Returns and exchanges are accepted for most items, with the following exceptions:

• Engraved items – Any jewelry personalized with custom engraving

• Custom name items – Items customized with names or initials

• Custom ordered items – Special orders made to individual specifications

• Stone-set items – Jewelry containing precious or semi-precious stones

In addition, all solid gold and platinum returns are subject to a 15% restocking fee.

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Return Timeframe & Refund Method

The 30-day return window begins on the date your original order is delivered.

Once your returned item is received and passes our quality inspection, refunds are processed within 5 business days. Refunds are issued to the original form of payment.

Items returned outside the 30-day window will be refunded as store credit.

Hawaiian Engagement Rings