All orders shipped in the United States are sent via FedEx or USPS; or a combination thereof.

On average all items are shipped in 1-3 business days after the order is placed. If for any reason your item will take longer to ship, we will get in touch with you immediately. If the engraving service is chosen for the order, it may take an additional business day to prepare.

Handmade Hawaiian Jewelry Sterling Silver Rings & Solid Gold Rings will take an average time of 3-4 business days to create. If this is a customization item where stone settings, message engraving, and/or any other customizations that was discussed with our team, the turnaround may require additional time to complete your piece. Please plan accordingly. 

Please note that Saturday and Sunday are not considered business days.

Hawaiian Jewelry Gold, Platinum, and Silver Rings are hand made here in Honolulu, Hawaii. We do not keep stock and each piece is hand made for you therefore will not qualify for a Saturday delivery if the order is placed on a Wednesday.

Track your order: https://www.happylaulea.com/apps/parcelpanel

Please note we are not responsible for stolen packages after they are confirmed delivered by the courier.

If your package is showing as delivered but you have not received it, please contact the local carrier that delivered your item (either USPS, FedEx or DHL). Packages are often left in the mailbox, door step or with a front desk associate. We would be happy to help with this process also!

If the package has not been delivered and is deemed lost, we will need to file a claim with the carrier and can do a reshipment or store credit for the parcel.

You can track your order by clicking HERE and providing your order number and email address that you placed the order with.

Track your order: https://www.happylaulea.com/apps/parcelpanel

Once your order is successfully submitted and paid for, we will ship your order within 1-2 business days of purchase via the shipping method you selected at checkout.

During the holiday season, this may be closer to 3-4 business days.

For engraved items, this lead time is 3 business days.

Please plan accordingly. Orders are not shipped on weekends or holidays (including express shipping options).

This largely depends on what shipping method you selected upon checkout. Estimated shipping times are shared in the shipping method selected.

You can expect a tracking email within 2 business days of placing your order from service@happylaulea.com. Please allow 2-3 business days during the holiday season.

Sometimes this goes to the spam or promotion folder, so please be sure to check there.

INTERNATIONAL ORDERS*

Depending on customs and clearance times, orders can take up to 20 business days to receive.

Please note international shipments may experience additional charges and delays in import / duties fees.

All international packages may be subject to fees and duties by your government.

All customs, taxes, import duties, or any additional charges by your local government are the responsibility of the recipient. There is a chance that you will not get charged duties/customs fees, however, we cannot be responsible for these fees in any way in case you do get charged. The funds go exclusively to your own government. Please contact your customs or local post office for more information.

For warranty replacement packages, where the duties and taxes have already been paid for the original order, we send the proper documentation (Commercial Invoice) noting the item as such. Some countries still require duty payment on warranty replacement items. If this is the case, please reach out to our Customer Support team by clicking HERE, and we will be happy to take care of those for you only if your item is being replaced under our Warranty.

The items will not be split if it is placed under one order number, and all items will be sent on the date the pre-ordered item is due to be sent.

If you would like the shipment split, please be sure to order on separate transactions.

If you have already ordered on one transaction and would like to edit or split the shipment, please contact Customer Support by clicking HERE. Shipping fees may apply.

Orders being delivered outside the United States will take anywhere from 7-15 business days to arrive from the date the order is shipped. The delivery time largely depends on the service that you choose upon checkout and your government's clearance time for importing items.

All customs, taxes, import duties, or any additional charges by your local government are the responsibility of the recipient. Customers have the ability to pay Duties & Taxes at checkout, The duties collected or charged during customs clearance go exclusively to the government of the country. Please contact your local post or customs office for more information.

Track your order: https://www.happylaulea.com/apps/parcelpanel

All customs, taxes, import duties, or any additional charges by your local government are the responsibility of the recipient.

All international shipments outside of the United States are subject to customs and duties fees. We are not in charge of customs fees nor do we regulate them in any manner.

It's always a good idea to check with your local post office to see how much (if any) the government will charge in import taxes and fees prior to ordering.

Please note that if the package is rejected due to nonpayment of customs fees, the refund will be subject to shipping deductions for the rejected shipment.

Track your order: https://www.happylaulea.com/apps/parcelpanel

If your package is showing as delivered but you have not received it, please contact the local carrier that delivered your item (either USPS, FedEx or DHL). Packages are often left in the mailbox, door step or with a front desk associate. We would be happy to help with this process also!

If the package has not been delivered and is deemed lost, we will need to file a claim with the carrier and can send a replacement order.