We will warrant the craftsmanship and guarantee its authenticity that the highest quality material is being used when creating your piece. Lifetime warranty is given to all of our Gold, HI-TECH Ceramic, Platinum, Stainless Steel, Sterling Silver, Titanium, Tungsten Carbide rings expect for discontinued items* for against defects in materials and workmanship under ordinary consumer use. The warranty becomes void if the product has been subjected to misuse or has been altered by anyone other than an authorized Happy Laulea representative.
HappyLaulea offers a limited warranty of defects in materials and workmanship for a period of two (2) years after original purchase from www.happyalulea.com or an authorized dealer. This means that if the materials in your watch aren't right or if the watch isn't put together correctly, we'll repair or replace it, at our option. But, this doesn't mean you can abuse your watch and expect us to fix it for free. We don't cover normal wear and tear or batteries, crystal, watch case, strap, bracelet, loss or theft. You will void your warranty if you open your caseback, or forget to screw down or push in the crown and expose your watch to moisture. Proof of purchase is required for all warranty claims and service requests, so hold onto your receipt. HappyLaulea will not accept a warranty claim or repair request if a watch has evidence of excessive wear or misuse.
Our dedicated quality assurance team will inspect every item before shipment to ensure that you receive the highest quality piece. In the rare event that your item has a defect, please use our Repair Form to request a repair, and we'd be happy to assist you in getting your item repaired.
Please Keep in Mind
The customer will be responsible for any shipping charges related to a warranty repair.
We reserve the right to void the warranty on any item that shows signs of modification,3rd party alterations, abuse or damage beyond normal wear, as deemed by our jewelry professionals.
We will not be responsible for lost or stolen items.
For any questions, please Contact Us