At HappyLaulea, we're committed to delivering the highest quality craftsmanship and materials when creating your unique pieces. Your satisfaction is our top priority, and that's why we stand behind our products with confidence.
**2-Year “No Hassle” Limited Warranty**
We're thrilled to offer you a FREE two-year limited warranty that provides peace of mind against manufacturing defects. In the unlikely event that your purchased ring displays any manufacturing defects, such as chipping or breaking, we're here to support you. Here's how it works:
- Manufacturing defects within two years of the original order date.
- We'll replace your ring once at no cost, as long as you provide proof of purchase and a clear photo of the defective ring displaying visible defects.
- If an exact replacement is unavailable, we may offer a similar style ring of equal value.
**What's Not Covered:**
- Changes to ring size, whether in size or style. You can easily exchange your ring size by [clicking here]
- Natural wear and tear resulting from regular use.
- Rings sold on third-party reselling websites.
- Lost or stolen items (please keep your jewelry safe!).
To initiate your warranty claim, simply email us at firstname.lastname@example.org or use the message tab on our website at www.happylaulea.com. Please have your order number available to expedite the process. Once your item arrives back to us in Honolulu, our dedicated team will ensure your claim is handled efficiently, with the restoration time varying based on the specific work required for your ring.
- If your product has been misused or altered by anyone other than an authorized HappyLaulea representative, the warranty will become void.
- Ring styles that have been discontinued may no longer be available for warranty services. Contact us for alternative options.
**Watch Warranty - Keeping You on Time!**
HappyLaulea offers a limited warranty for two years, starting from the original purchase on www.happylaulea.com or through an authorized dealer. We're here to ensure your watch remains in top-notch condition. Here's how our watch warranty works:
- Defects in materials and workmanship for two years.
- Repair or replacement, at our discretion, if the watch's materials or assembly don't meet our high standards.
**What's Not Covered:**
- Normal wear and tear, batteries, crystal, watch case, strap, bracelet, loss, or theft.
- Warranty voided if you open your watch caseback, expose it to moisture due to neglect (not screwing down or pushing in the crown), or evidence of excessive wear or misuse.
**Quality Assurance Guaranteed**
At HappyLaulea, we're committed to ensuring the quality of every piece we send. Our dedicated quality assurance team inspects each item before shipping, providing you with a high-quality piece that exceeds your expectations. In the rare event that your item has a defect, please utilize our Repair Form to request a repair. We're always eager to assist you in getting your item repaired and back to its perfect condition.
**A Few Points to Remember**
- For any warranty repair, the customer is responsible for related shipping charges.
- We reserve the right to void the warranty for items showing signs of modification, third-party alterations, abuse, or damage beyond normal wear, as determined by our jewelry professionals.
**Please Note These Exceptions to the Limited Warranty for All Ring Lines:**
- Changes in ring size due to weight loss or gain.
- Scratches or damage resulting from abuse, abnormal environmental conditions, harsh chemicals, negligence, misuse contrary to care instructions, or loss of the ring.
- While Tungsten and Titanium rings are scratch-resistant, they are not scratch-proof and may break if dropped on hard surfaces or exposed to harsh chemicals.
- Solid gold rings can develop scratches, but a local jeweler can easily buff them out.
- Gold or colored plating may wear over time, particularly if exposed to harsh chemicals.
- Engraving on plated rings may weaken the plating and cause chipping.
**Our Commitment to You**
Your happiness is our priority, and we're here to ensure you enjoy your HappyLaulea pieces for years to come. We offer the limited warranty to provide peace of mind and stand by the quality of our products. We're with you every step of the way to address your concerns, so you can shop with confidence.
**Important Legal Information**
Please keep the following points in mind:
- You assume the risk of your purchase, which is sold "as-is."
- We offer no other warranties with respect to our products, whether express or implied by law, including any warranty of merchantability or fitness for a particular purpose, whether expressed or implied by law, course of dealing, course of performance, usage of trade, or otherwise.
In no case shall HappyLaulea, its managers, members, officers, employees, affiliates, agents, contractors, interns, or suppliers be liable for any injury