lifetime ring warranty
We will warrant the craftsmanship and guarantee its authenticity that the highest quality material is being used when creating your piece.
Life Time Warranty is offered for purchases from www.happylauela.com for Black Titanium/Zirconium, Titanium, and Tungsten Carbide rings . All Ceramic rings are offered a 2-year warranty. We will replace/restore any broken rings within this time frame up to two times.
Warranty will not cover natural wear and tear of the product after the first year. We will repair most wear & tear damages within the first year without any repair fee to you.
2-Year Warranty is offered to all gem stones. ie, Abalone Shell, Opals, Turquoise, etc. If you are unsure if your item is covered, please contact us via the live chat or email at firstname.lastname@example.org.
Warranty does not cover rings that were sold on third party reselling web sites.
To begin your warranty claim, please send us the image of the area of concern at email@example.com or by using the message tab on our website at www.happylaulea.com
Please make sure to have your order number available. Generally, the warranty process will takes us about one-week once it has arrived back to us in Honolulu. The time frame for restoration may vary depending on the work that is being done to your ring.
The warranty becomes void if the product has been subjected to misuse or has been altered by anyone other than an authorized HappyLaulea representative.
Ring styles that are discontinued may no longer be available for warranty services. Please contact us for further alternative options.
Please Keep in Mind
The customer will be responsible for any shipping charges related to a warranty repair. We reserve the right to void the warranty on any item that shows signs of modifications, 3rd party alterations, abuse or damage beyond normal wear as deemed by our jewelry professionals.